It seems like you are experiencing issues with your Infinix Hot 11s auto restarting, particularly when charging. It's essential to troubleshoot the problem to determine the root cause and find a suitable solution. Here are some steps you can take to address this issue:
1. Check the Charger and Cable: Sometimes, faulty chargers or cables can cause a phone to auto restart. Try using a different charger and cable to see if the problem persists.
2. Check for Software Updates: Ensure that your phone's software is up to date. Software glitches can sometimes cause auto-restart issues. Go to Settings > System > System Updates to check for any available updates.
3. Clear Cache Partition: Clearing the cache partition can sometimes resolve software-related issues. To do this, turn off your phone, then press and hold the Power and Volume Up buttons simultaneously until the recovery menu appears. Use the Volume buttons to navigate to "Wipe Cache Partition" and confirm with the Power button.
4. Check for Rogue Apps: Certain apps may be causing conflicts that lead to auto restarts. Try booting your phone in Safe Mode by pressing and holding the Power button, then tap and hold the "Power Off" option until you see the Safe Mode prompt. In Safe Mode, observe if the auto restart issue still occurs. If not, it may be due to a third-party app.
5. Factory Reset: If all else fails, you may need to perform a factory reset to eliminate any software glitches causing the auto restart problem. Remember to back up your important data before proceeding with a factory reset.
If the issue persists after trying these steps, it may indicate a hardware problem. In this case, it's advisable to contact Infinix customer support or visit a service center for further assistance.